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Setup Guide
1. How to Assemble Your Artificial Tree?(without Planter)
1) Remove the protective cover around the trunk, which is used for shipping protection.
2) Take the larger part of the tree and align it according to the instructions. Spread the branches evenly for a natural look.
3) Slide the upper part of the tree onto the branch, ensuring it fits securely into the designated slot.
2. How to Assemble Your Artificial Tree? (With Planter)
1) Remove all branches from the box and mount the holder into the planter, pressing it against the inner wall for easy installation.
2) Place the artificial tree into the planter.
3) Insert the branches into the trunk following the numbered labels. Slide each branch into its designated slot, ensuring a secure fit.
4) Adjust and shape the leaves to achieve your desired look.
FAQ
Is there anything you want to ask?
1. Why is the height of the faux tree received inconsistent?
1) Assembly Check: Ensure all parts, including the trunk and base, are securely connected to achieve the correct height.
2) Fluffing Tips: The top branches may be folded due to shipping and packaging. Gently spread and adjust branches to stand upright for a fuller, taller look.
2. Why do the branches look less full than in the pictures?
Our trees are shipped in separate pieces, and the branches and leaves can be adjusted to your preference. The photos were taken after careful adjustments to achieve the full look, and with some minor adjustments after unpacking, your tree will look just as full.
3. What should I do if my tree is damaged during shipping?
We prioritize the safe delivery of our products. If your artificial tree arrives damaged, please follow these steps:
1) Contact Us: Email info@feeleadhome.com right away.
2) Provide Order Details: Order number and a screenshot.
3) Send Photos:Attach clear photos of the damaged product.
4. How can I make the artificial tree more decorative?
We recommend choosing a suitable pot based on your home style to enhance the decoration. We also offer a range of artificial trees that come with planters for your convenience.
5. Does the artificial tree require care?
To keep the tree in the best condition, we recommend gently wiping the branches with a damp cloth. If any branches are slightly bent, you can gently adjust them to maintain the tree's appearance.
6. Can the artificial tree be used outdoors?
Our artificial trees are designed for indoor use. We recommend avoiding prolonged exposure to direct sunlight to protect the tree's appearance and quality.
7. Can I return or exchange the product if I'm not satisfied?
We offer a 100% satisfaction guarantee. If the product you received is faulty or not what you expected, you can contact us at info@feeleadhome.com within the return window for an exchange or refund.